Goal 1

Enhance customer service by accurate, efficient and timely processing and delivery of member benefits

Our commitment to our members is foremost; our attitude and culture of service remains strong.  We are always looking for ways to improve our service to members.  This goal seeks to strengthen delivery of benefits to members by improving the mechanisms which support service delivery such as improvements in policies, processes, technology, information, and knowledge. 

• Increased members’ satisfaction
• Improvements in the delivery of member services: quality, consistency, accuracy, and timeliness
• Maximize utilization of technology to improve program delivery