While we have adjusted how we do our work here at LACERS, we are
still striving to provide the best service possible to our
Members and their families.
Below you will find announcements and FAQs related to operations
amid COVID-19.
To view resources and services provided in your area explore our:
External
Resources Section
To contact us via e-mail, please click here: Member
Inquiry Form
To contact us by phone: (800) 779-8328, RTT (888)
349-3996
LACERS Response
Despite the disruption caused by the COVID-19 Pandemic, LACERS
continues to serve its Members and beneficiaries.
What are LACERS priorities during this pandemic?
Due to COVID-19, LACERS has suspended office visits and only
critical staff is working in the office. As a result,
LACERS has had to make certain adjustments in serving you.
Response times may be slower, but we are still working to ensure
that retirements and health plan enrollments are processed, and
benefits are paid out on time.
A managed retirement process has been implemented
All retirement applications and health plan enrollment
forms will be processed by mail, fax or email. If you have
scheduled your retirement, you will be contacted by LACERS with
instructions for submitting your retirement application and
required ancillary documentation.
We are still available to answer your questions and address
your concerns
LACERS currently accepts inquiries by email and
telephone. Our goal is to respond to your questions as
quickly as possible, but no later than within two business
days. We ask for your patience and understanding during
this time. If your question is not urgent, we ask that you
consider contacting us at a later time or finding your answer on
our website. Also, you can find most of your retirement
benefit and health plan enrollment information in your MyLACERS
account. If you have not set up your account yet, you can do so
by clicking here: MyLACERS.
Quick Links to help you get the information you need
Understanding Your
Retirement
Applying for Retirement
Health Plan Enrollment
Medicare Requirements
Forms and Information Sheets
How is LACERS conducting retirement counseling?
Currently, LACERS is holding individual counseling sessions over
the phone while staff explores different ways to connect with and
serve the Members.
Staff estimates that it will take approximately 4 days to begin
processing and respond to retirement applications.
Thank you for your patience.
Further updates will be provided as they become available.
How can you reach LACERS with the current office closure?
The most convenient way to reach LACERS at this time is
E-mail:
lacers.services@lacers.org
(General Information)
lacers.health@lacers.org
(Health Benefits)
We are also available by telephone, (800)
779-8328 RTT: (888) 349-3996, M-F 7:00 am – 3:00pm
MyLACERS Portal
In order to ensure the safety of our staff and Members, there is
currently a limited number of staff in-office. This means
the printing of PIN letters for New Account Access, manual
Password reset, and Challenge Question resets are
delayed. Thank you for your patience and understanding
during this difficult time.
Address Changes
Submit the Change of Address form (Link
Here) or a written signed request to:
Activities To Stay Busy
During this time of confinement consider signing up for or
revisiting the
Los Angeles Public Library to explore their online media
and learning tools. With the E-Card online registration,
one can gain access to movies, audio books, music, podcasts, and
more!
Looking for something more active? Check out some of the
resources below.
LACERS Well 30-Day Wellness Activities Challenge
LACERS Well Home-Bound Wellness Resources
Health Carrier Info Bulletins
Anthem Update
Anthem COVID-19 Testing Information
The
Science of COVID-19 Vaccines Webinar recording
Kaiser Permanente
COVID-19 Vaccine 101 flyer
COVID-19 Vaccine Safety and Effectiveness flyer
