Crisis

LACERS Coronavirus Response

Resources, Announcements, and FAQs

Overview

While we have suspended office visits and adjusted how we do our work here at LACERS, we are still striving to provide the best service possible to our Members and their families.

Below you will find announcements and FAQs related to the “Safer at Home” Order.

To view resources and services provided in your area explore our: External Resources Section

To contact us via e-mail, please click here: Member Inquiry Form

To contact us by phone, (800) 779-8328 RTT: (888) 349-3996, M-F 7:00 am – 3:00pm

LACERS Response

Despite the disruption caused by the COVID-19 Pandemic, LACERS continues to serve its Members and beneficiaries.

What are LACERS priorities during this pandemic?

Due to the Safer at Home order, LACERS has suspended office visits and only critical staff is working in the office.  As a result, LACERS has had to make certain adjustments in serving you. Response times may be slower, but we are still working to ensure that retirements and health plan enrollments are processed, and benefits are paid out on time.

A managed retirement process has been implemented

All retirement applications and health plan enrollment forms will be processed by mail, fax or email. If you have scheduled your retirement, you will be contacted by LACERS with instructions for submitting your retirement application and required ancillary documentation. 

We are still available to answer your questions and address your concerns

LACERS currently accepts inquiries by email and telephone. Our goal is to respond to your questions as quickly as possible, but no later than within two business days.  We ask for your patience and understanding during this time.  If your question is not urgent, we ask that you consider contacting us at a later time or finding your answer on our website.  Also, you can find most of your retirement benefit and health plan enrollment information in your MyLACERS account. If you have not set up your account yet, you can do so by clicking here: MyLACERS.

Quick Links to help you get the information you need

Understanding Your Retirement

Applying for Retirement 

Health Plan Enrollment

Virtual Health Benefits Counselor

 Medicare Requirements

Forms and Information Sheets

How is LACERS conducting retirement counseling?

Currently, LACERS is holding individual counseling sessions over the phone while staff explores different ways to connect with and serve the Members. 

Staff estimates that it will take approximately 4 days to begin processing and respond to retirement applications.  Thank you for your patience.

Further updates will be provided as they become available.

How can you reach LACERS with the current office closure?

The most convenient way to reach LACERS at this time is E-mail:

lacers.services@lacers.org (General Information)

lacers.health@lacers.org (Health Benefits)

We are also available by telephone, (800) 779-8328 RTT: (888) 349-3996, M-F 7:00 am – 3:00pm

MyLACERS Portal

Due to the Safer At Home order by the Mayor and CA Governor currently in effect, the printing of PIN letters for New Account Access, manual Password reset, and Challenge Question resets are delayed.  Thank you for your patience and understanding during this difficult time.

Address Changes

Submit the Change of Address form (Link Here) or a written signed request to: 

Activities To Stay Busy

During this time of confinement consider signing up for or revisiting the Los Angeles Public Library to explore their online media and learning tools.  With the E-Card online registration, one can gain access to movies, audio books, music, podcasts, and more!

Looking for something more active?  Check out some of the resources below.

LACERS Well 30-Day Wellness Activities Challenge

LACERS Well Home-Bound Wellness Resources

Safer at Home Emergency Order

The Safer at Home Emergency Order declared by Mayor Eric Garcetti calls on Angelenos to stay in their residences and limit all activities outside their homes beyond what is absolutely necessary for essential tasks until April 19.  You can find some links to FAQs and other information provided by the Mayor’s office below.

City of Los Angeles COVID-19 FAQs

City of Los Angeles COVID-19 Orders

CDC - COVID-19 Symptoms

Article Neil Guglielmo

A Message from LACERS’ General Manager

Over the past week, LACERS has updated our processes to adhere to Mayor Garcetti and Governor Newsom’s Safer At Home order. This is for the benefit of all. While we have suspended office visits and changed how we do things, we remain focused on providing our Members with the best possible service and support during this time.

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