During difficult times such as these, some of us might need
additional assistance. Below you will find links to
services and resources which you may find beneficial.
The State of California has partnered with AARP, the Alzheimer’s
Association, American Lung Association and others to establish a
hotline for seniors to get questions answered and help find
The seniors’ hotline number is (833) 544-2374.
Additionally, the 2-1-1 essential community
service hotline is also available to help connect people to
Resources for Seniors (65+) and Adults with Disabilities
With people, especially seniors, being ordered to stay at
home to avoid exposure to the corona virus, you or someone
you know may find it difficult to meet their daily needs,
such as preparing meals, picking up prescription medication,
and/or getting to medical appointments. The City of Los
Angeles, and other agencies across the country, have various
programs to assist you.
Within the City of Los Angeles
Cityride – Dial-A-Ride and Taxicab Program (Los
Angeles Department of Transportation) –
providing transportation to necessary medical appointments and to
pick up medication.
This service is only available to city of Los
Angeles residents and portions of the unincorporated
areas. For more information,
call 808-7422 from any area code, or visit
If you’re concerned that you or a loved one have symptoms of
COVID-19, start an e‑visit for
an online screening. Currently, in-person tests are only
available by doctor referral when medically necessary. For
more updates on testing, visit kp.org/coronavirus.
While some medical offices are temporarily closed or have limited
in-person services, you can still get the care you need through
in-person emergency care, e-visits, phone or video visits, and
more. Emergency departments remain open for those with
serious conditions who need immediate medical attention.
For primary care, specialty care, and mental health services,
start by connecting with your care team from the safety and
comfort of your home by visiting kp.org/getcare.
If you’re outside your home region and need care, call the Away
from Home Travel Line
at 951‑268‑3900 (TTY 711).
You’re covered for urgent and emergency care anywhere in the
world. To learn more about getting care while away from home,
Anthem’s affiliated health plans and Beacon Health Options have
joined with Psych Hub, mental
health advocates and other national health insurers to develop a
free digital resource site to help individuals and care providers
address behavioral health needs resulting from the COVID-19
This COVID-19 Mental Health Resource Hub provides a range of
resources designed to help people, their families and care
providers cope with pandemic-related stress brought on by social
isolation, job loss and other challenges.
The Resource Hub is a collaboration among several national
leaders in the mental health community. Anthem and Beacon will
share their COVID-19 related content with Psych Hub, and web
sites for Anthem’s affiliated health
plans and Beacon
will house educational videos produced by Psych Hub, as well as
behavioral health-focused resources authored by Anthem and Beacon
mental health experts.
Anthem Partners with Aunt Bertha
Anthem has partnered with a leading social care network
Aunt Bertha. This network connects members and
families to social services within their communities for free and
reduced –cost services.
We know many members may need help with looking for resources to
help with food, housing, job training, transportation and
more. This site makes it easier for our members to find the
important social services needed during this time.
These include COVID-19 specific assistance, such as food delivery
and help paying bills and much more. Anthem members can
access over 350,000 programs by clicking the Aunt Bertha link and
putting in their zip code.
Sydney Care Mobile App
The Sydney Care mobile app is a quick and easy way to get health
answers without leaving home. For more information, see the
Additional Employee Assistance Program (EAP) Resources
To provide additional help for members who seek to address and
navigate mental and behavioral health issues, Anthem’s affiliated
health plans are providing no-cost access to EAP informational
resources for 90 days to those who do not already have access.
Anthem members can access anthemEAP.com
for helpful COVID-19 resources, as well as articles and tip
sheets on daily needs, child and eldercare resources and legal
and financial information.
Many grocery stores and pharmacies are hosting Senior Shopping
Hours, which sometimes also includes immune compromised or
otherwise at risk individuals. Below you can find some
resources for information about where these special hours are
L.A. County Critical Delivery Service for Seniors and Individuals
Los Angeles County Department of Workforce Development,
Aging and Community Services (WDACS), with the support of the Los
Angeles County Board of Supervisors, announced a
free delivery program for older adults and individuals
with disabilities. This countywide program,
called Critical Delivery Service, will
deliver groceries, household items, and other vital necessities
to individuals who are unable to leave their homes due to the
Items may be delivered 24 hours a day, 7 days a week, at no cost
to the client. No application process is required; however, items
must be pre-paid and ready for pickup. Deliveries may be
scheduled by calling 1-888-863-7411 between 8 a.m. and
5 p.m., Monday through Friday. Clients may utilize this service
up to four times or 40 miles per month, whichever comes first.
The Employees Club is available to assist all Los Angeles City
retirees for essentials such toilet paper, nitrile gloves, a
variety of food supplies, and other essentials. To contact
the Employees Club, please call (800)
464-0452 or email them at firstname.lastname@example.org.