Customer Feedback Survey

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1- Very Unsatisfied2-Unsatisfied3-Somewhat Unsatisfied4-Uncertain5-Somewhat Satisfied6-Satisfied7-Very Satisfied
Location
Materials
Knowledge of guest speakers
Knowledge of LACERS staff
Quality of presentations
Overall quality of the session
1-Very Unsatisfied2-Unsatisfied3-Somewhat Unsatisfied4-Uncertain5-Somewhat Satisfied6-Satisfied7-Very Satisfied
Location
Materials
Knowledge of the presenter
Quality of presentation
Overall quality of the session
1-Very Unmotivated2-Unmotivated3-Somewhat Unmotivated4-Uncertain5-Somewhat Motivated6-Motivated7-Very Motivated
As a result of the session, how motivated are you to plan for your retirement?
1- Not at all helpful2- Not very helpful3- Somewhat helpful4- Very helpful5- Extremely helpful
Background and Mental Preparation
Service Explained
Retirement Eligibility and Allowance
Service Credit Purchases
Reciprocity
Income Gaps (Supplementing Your Income)
Health Benefits
Survivor Benefits
Leaving City Service
Your Counseling Session
1- Very unsatisfied2- Unsatisfied3- Somewhat unsatisfied4- Uncertain5- Somewhat satisfied6- Satisfied7- Very satisfied
The service you received from the LACERS representative
How well LACERS benefits and processes were explained
Your overall LACERS experience today
1- Very unsatisfied2- Unsatisfied3- Somewhat unsatisfied4- Uncertain5- Somewhat satisfied6- Satisfied7- Very satisfied
The service you received from the LACERS representative
How well LACERS benefits and processes were explained
Your overall LACERS experience today

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