While we have suspended office visits and adjusted how we do our work here at LACERS, we are still striving to provide the best service possible to our Members and their families.
Below you will find announcements and FAQs related to operations amid COVID-19.
To view resources and services provided in your area explore our: External Resources Section
To contact us via e-mail, please click here: Member Inquiry Form
To contact us by phone: (800) 779-8328, RTT (888) 349-3996
Despite the disruption caused by the COVID-19 Pandemic, LACERS continues to serve its Members and beneficiaries.
What are LACERS priorities during this pandemic?
Due to COVID-19, LACERS has suspended office visits and only critical staff is working in the office. As a result, LACERS has had to make certain adjustments in serving you. Response times may be slower, but we are still working to ensure that retirements and health plan enrollments are processed, and benefits are paid out on time.
A managed retirement process has been implemented
All retirement applications and health plan enrollment forms will be processed by mail, fax or email. If you have scheduled your retirement, you will be contacted by LACERS with instructions for submitting your retirement application and required ancillary documentation.
We are still available to answer your questions and address your concerns
LACERS currently accepts inquiries by email and telephone. Our goal is to respond to your questions as quickly as possible, but no later than within two business days. We ask for your patience and understanding during this time. If your question is not urgent, we ask that you consider contacting us at a later time or finding your answer on our website. Also, you can find most of your retirement benefit and health plan enrollment information in your MyLACERS account. If you have not set up your account yet, you can do so by clicking here: MyLACERS.
Quick Links to help you get the information you need
How is LACERS conducting retirement counseling?
Currently, LACERS is holding individual counseling sessions over the phone while staff explores different ways to connect with and serve the Members.
Staff estimates that it will take approximately 4 days to begin processing and respond to retirement applications. Thank you for your patience.
Further updates will be provided as they become available.
How can you reach LACERS with the current office closure?
The most convenient way to reach LACERS at this time is E-mail:
email@example.com (General Information)
firstname.lastname@example.org (Health Benefits)
We are also available by telephone, (800) 779-8328 RTT: (888) 349-3996, M-F 7:00 am – 3:00pm
In order to ensure the safety of our staff and Members, there is currently a limited number of staff in-office. This means the printing of PIN letters for New Account Access, manual Password reset, and Challenge Question resets are delayed. Thank you for your patience and understanding during this difficult time.
Submit the Change of Address form (Link Here) or a written signed request to:
- Email: Lacers.Services@LACERS.org,
- Mail: PO Box 512218, Los Angeles, CA 90051-0218,
- Or by fax 213-473-7202
Activities To Stay Busy
During this time of confinement consider signing up for or revisiting the Los Angeles Public Library to explore their online media and learning tools. With the E-Card online registration, one can gain access to movies, audio books, music, podcasts, and more!
Looking for something more active? Check out some of the resources below.
Health Carrier Info Bulletins
The Science of COVID-19 Vaccines Webinar recording