The following are the principles that LACERS promotes and values
as an organization.
Model Professionalism - Be the best you
We demonstrate professionalism by exhibiting qualities of
honesty, integrity, accountability, and good character. We take
pride in producing high-quality work and delivering excellent
customer service to our Members while maintaining composure in
challenging situations. We are committed to professional growth
to better serve the Department and our Members.
Culture of Innovation - Seek continuous
We strive to continuously improve our operational process by
being open-minded and by encouraging, promoting, implementing,
and valuing new ideas and solutions to better serve our Members
in the delivery of retirement benefits. We are committed to
leveraging technology to efficiently administer and achieve
LACERS’ strategic goals.
Respect People and Their
Privacy – Treat others as you would like to be
We value, appreciate, and recognize everyone’s ideas,
perspectives, experiences, knowledge, and opinions without
judgment. We treat our Members, co-workers, and others with
politeness, courtesy, civility, and thoughtfulness. We do not
compromise people’s privacy as it is their right.
Use Kindness & Caring Toward
Our Members and Each Other in All Interactions - Be
We demonstrate kindness and caring by showing empathy,
friendliness, helpfulness, and patience toward our Members,
co-workers, and others. We respond to our Members and others in a
respectful and considerate manner without regard to expecting
anything in return.
Everything is Better With
Teamwork – Work as a team whenever
We value and support the growth, development, and contribution of
each employee. We encourage their participation in team efforts
whenever possible and collaborate with others for a better
result. Doing so will produce the highest quality of service for
our Members and stakeholders.