Strategic Plan

Strategic Plan

Adopted February 12, 2019



To protect and grow our trust fund and to ensure the sustainable delivery of ethical, reliable, and efficient retirement services to our Members


Trusted by our Members and partners for excellence, innovation, professionalism, and transparency


“Securing Your Tomorrows”

Goal Areas

  1. Customer Service – To provide outstanding customer service
  2. Benefit Delivery – To deliver accurate and timely Member benefits
  3. Health & Wellness – Improve value and minimize costs of Members’ health and wellness benefits
  4. Investment – To optimize long-term risk-adjusted returns through superior investments
  5. Board Governance – To uphold good governance practices which affirm transparency, accountability, and fiduciary duty
  6. Organization -  To increase organizational effectiveness, efficiency, and resiliency
  7. Workforce – To recruit, retain, mentor, empower, and promote a high-performing workforce

Building the Future of LACERS Today

Enhancing our Member and Employee Experience During a Global Pandemic

LACERS Strategic Plan Updated Report

The global COVID-19 pandemic has suddenly accelerated the need for many organizations to transform and respond to unprecedented change in operations and societal behavior.

As a different world takes shape, LACERS has responded by modernizing our operations in transformative ways. From enabling remote work to opening new channels of communication with our Members, we are on a journey of digital transformation to enhance the Member and employee experience offered by LACERS.

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