Strategic Plan

Strategic Plan

Adopted June 25, 2024

Overview

Mission

Provide retirement and healthcare benefits to all Members by securing and growing the trust fund

Vision

A forward-thinking organization and industry leader in financial strength and service excellence to our Members

Goals and Objectives

  1. Customer Service – Provide outstanding customer service that meets Members’ needs
  2. Benefits Delivery – Deliver accurate and timely Member benefits
  3. Health & Wellness – Improve value and minimize costs of Members’ health and wellness benefits
  4. Investments - Optimize long-term risk adjusted returns through superior investments
  5. Governance – Uphold good governance practices which affirm transparency, accountability, and fiduciary duty
  6. Organization -  Increase organizational effectiveness, efficiency, and resiliency
  7. Workforce – Recruit, retain, mentor, empower, and promote a high-performing workforce

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